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Interviewing Users

Book Notes

THIS is a fantastic book to read to learn about how to interview someone for research, whether it's market research, user research or design research. If you're starting out in the area of interviewing users, or need to understand how to structure interviews, read this book, by Steve Portigal, published by Rosenfeld Media.

The book gives an overview of the interviewing process, including a warning about being sure you're looking for what the client really wants, which may actually just be validation for something already done (the "gaining insights" versus "persuading the company" dichotomy), as well as a very specific roadmap on how to prepare and conduct user interviews. I love the reference to satisficing, a term given to "good enough" solutions where yes, the pain point exists, but the pain is less annoying than the effort to fix it. How many products are there that solve satisficing (satisfying + suffice) problems? I'd say TONNES and WAY TOO MANY. And likely, "not a product to build a company around."

The book has helpful information on building a rapport with an interviewee, documenting the interview, asking question and optimizing the interview. There are parts on how to ask questions, how to prepare for an interview, and what to do when adjusting the interview with the not-quite-perfect-fit interviewee.

The book's only lack is in the "how to analyze the interview data," yet even that isn't bad. There's an overview on how to start analyzing provided, along with references for other books to read. The analysis of interview data a whole other book, so I'm unsurprised the topic wasn't fully covered here, and nor would I have expected it to be.

Interviewing Users is a great book. If I had to start interviewing people for gaining product or market insights, I would happily reread this book and use it as a guide.