A friend of mine is looking to rent out her house, and asked me for advice in finding a property manager for her place. Here's what I suggest when hiring a property manager.
Is the communication good?
Property managers need to communicate effectively and timely with you.
Even on the initial call expressing your interest in hiring them can give insight into their communication styles. Do they respond in a reasonable time? How are they with follow up questions?
Will they communicate with you how you want? Phone, email, text, your choice.
I had a property manager that never answered the phone. All calls went through an answering service, and were often not returned. Tasks were done, but the communication was strained.
My representative at another company was the son of the owner and, well, had such horrible communication skills that I asked to have another person assigned to my account.